Security Service Delivery Lead

Security Service Management Lead

About the Role

We are looking for a Security Service Management Lead to oversee the delivery, performance, and continuous improvement of cybersecurity operations services. This role suits a security professional with broad exposure across security domains and strong service governance capabilities. The focus is on managing outcomes, vendors, and service performance—not hands‑on SOC work.

Key Responsibilities

Service & Operations Leadership

• Manage end‑to‑end delivery of cybersecurity services with consistent performance.
• Oversee day‑to‑day security operations, including SOC, engineering, and platform services.
• Drive operational governance, reporting, and service performance reviews.

Vendor & Partner Management

• Lead vendor oversight, performance tracking, and SLA compliance.
• Serve as the escalation point for service delivery issues.
• Ensure service providers deliver accurate metrics, documentation, and improvements.

Stakeholder & Cross‑Functional Engagement

• Partner with IT, engineering, and business teams to integrate security services effectively.
• Translate technical requirements into actionable work items.
• Prepare and deliver executive‑level reports, updates, and presentations.

Project & Change Delivery

• Drive security operations projects, enhancements, and transformation initiatives.
• Coordinate with internal and external teams to deliver improvements.
• Support integration of security services into broader ITSM processes.

Service Management & Governance

• Apply ITIL/ITSM practices to manage service lifecycle, incidents, changes, and requests.
• Support alignment of security services with enterprise service frameworks.
• Lead continuous improvement and operational maturity efforts.

What We're Looking For

Must‑Have Experience

• 7+ years in cybersecurity, security operations, or IT service management.
• In‑house operational experience (not purely vendor/consulting).
• Broad understanding across multiple cybersecurity domains.
• Proven ability to manage vendors, SLAs, and service outcomes.
• Strong capability to drive delivery via others (even without direct reports).

Key Skills

• Excellent communication and presentation skills.
• Strong project management and organisational abilities.
• Ability to articulate security requirements clearly to technical teams.
• Working knowledge of ITSM concepts (theoretical level is sufficient).

Nice‑to‑Have

• Experience with service delivery in mid‑to‑large enterprises.
• Exposure to SOC operations, cloud or infrastructure environments.
• Experience maturing or scaling operations functions.

Who Will Succeed in This Role?

• A broad‑skilled “jack of all trades” security professional.
• Someone seeking a growth role with future leadership opportunities.
• A problem‑solver who can work independently and deliver results.
• A strong communicator who can present well and follow through with accountability.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.