Trade Floor Application Support - Contract- Banking- 60k P/M

Key Responsibilities

Operational Excellence

• Maintain operational stability for front-office business applications through daily monitoring and task execution.
• Lead performance improvement initiatives for monitoring, stability, resiliency, and capacity in APAC Prime Services systems.
• Enhance and maintain monitoring tools; automate repetitive tasks to boost operational efficiency.
• Conduct morning and weekend readiness checks in collaboration with global teams.

Stakeholder Engagement

• Work closely with key stakeholders, including trading desk leads and technology managers, to align support activities with business needs.

Service Implementation and Management

• Support the rollout and ongoing management of new services.
• Plan and execute production environment changes, collaborating with cross-functional teams to mitigate incidents.

Incident Management

• Serve as the first point of contact for incident queries and escalations.
• Lead major incident responses, facilitate bridge calls, manage investigations, and coordinate internal communications.
• Produce post-incident reviews, conduct follow-up meetings, and assign corrective tasks.
• Document known issues and workarounds on internal knowledge bases (e.g., Wiki).

Global Collaboration

• Partner with global teams to resolve issues in a 'follow-the-sun' support model.
• Participate in annual disaster recovery drills.
• Collaborate across shifts and provide on-call coverage as required.

Required Skills & Qualifications

Technical & Domain Knowledge

• Strong knowledge of ITIL Service Management framework.
• Proficient in UNIX/Linux OS, SQL, and Shell scripting.
• Experience in supporting Linux and Windows-based platforms.
• Familiarity with tools such as Autosys, ITRS Geneos, and Dynatrace.
• Working knowledge of Agile methodology.

Communication & Problem Solving

• Excellent interpersonal and verbal/written communication skills.
• Strong analytical and problem-solving abilities.
• Capable of handling pressure and managing multiple priorities in fast-paced environments.

Behavioral Competencies

• Proactive, dependable, and a self-driven team player.
• Comfortable with complexity and adaptable to change.
• Strong sense of ownership and ability to navigate organizational structures effectively.

Nice to Have

• Understanding of APAC equities markets and prime brokerage business.
• Technical experience with Java, Kafka, Python, and Kubernetes.

Education & Experience

• Bachelor’s degree in Information Technology or related field.
• Minimum 5+ years of experience in Investment Banking application support or securities trading, with relevant development and support exposure.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.