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Contact Center Manager - Non Life Insurance

Job Title: Contact Center Manager - Non Life Insurance
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry: Insurance
Salary: Negotiable
Reference: JN -012020-446767
Contact Name: Mintra Horma
Contact Email: mhorma@argyllscott.co.th
Job Published: March 19, 2020 10:24

Job description

Our client is known as a top 5 company in insurance market in Thailand, with a reputation for trust and reliability that extends countrywide. Now, they are looking for Contact Center Manager to manage their contact center operation.

Responsibilities:

  • Managing all Contact Center operation including Customer Service, Claim Services, Business Partners enquiry of voice and non-voice
  • Determine strategies roadmaps, performance driven, understanding the needs, capacity planning, and cost/benefit analyses
  • Monitor and improve service quality beyond client expectation
  • Setting up KPI and evaluate team performance
  • Prepare report for management and some clients if required
  • Provide training or advice to team member to improve quality of work
  • Maintain a good relationship with customers and partners
  • Act as a Project Leader to support the projects related to the Contact Center area

Requirement:

  • Bachelor's degree in any field
  • At least 3 years of experience in Non-life insurance business
  • Ar least 7 years of ecpereience in Contact Center
  • Excellent in communication skill
  • Good command in Microsoft Office
  • Service Mind
  • Professionalism
  • Languages capability: Fluent command of English (both spoken and written)

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.