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Customer Insights Manager (Multi-Brand Retail)

  • Location: Singapore
  • Salary: Up to S$72000 per annum + variable annual performance bonus per annum
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Sales & Marketing
  • Contact: Foo Kin Liew
  • Expiry Date: 17 November 2021
  • Job Ref: JN -092021-464031

A multi-brand portfolio client is looking for an experienced Customer Insights Manager to join its regional office in Singapore.

Reporting to the Head of Customer Insights and leading a team, you will play a critical convergence point of the business successes - interpreting consumer data into business insights, enabling the business to take on bold and accurate commercial decisions to reach wider and further ambitions.

Key responsibilities

  • Interpret and deliver on-time and accurate customer insights (including but not limited to customers transactions and spending trends, profiles and behaviours evolution, acquisition and retention lifecycle, campaigns) to the heads of departments
  • Lead and drive research projects, in collaborations with Retail, Marketing, VM, Ecommerce, to uncover emerging trends, opportunities and risks
  • Play the leading role as key custodian of the company's CRM and loyalty system - ensure system operationality, human usage capability and data integrity
  • Develop, coach and lead a nimble specialist team

Key requirements

  • 5+ years of experience in Customer Insights in the retail-driven industries (eg. fashion apparel and accessories, beauty and personal care, FMCG)
  • Super/Advanced user of Microsoft Excel, Tableu and other BI reporting tools
  • Dynamic, innovative, and agile personality

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Liew Foo Kin
EA Reg No: R1982421