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Manager , Customer Relationship Management -Finance

Job Title: Manager , Customer Relationship Management -Finance
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Marketing
Salary: Negotiable
Reference: JN -092019-443377
Contact Name: Chris Cheung
Contact Email: ccheung@argyllscott.com.hk
Job Published: September 02, 2019 17:31

Job description

Our client is a multinational financial services provider, they are currently looking for a Manager, Customer Relationship Management to join the Hong Kong office. This person will assist the Director, Customer Relationship Management to deepen relationship with their existing customer by implementing customer engagement strategy.

Job Responsibilities

· Develop and implement Customer Relationship Management strategy to increase customer engagement and create sales lead as well as increase revenue

· Assist the Director to execute different marketing campaign to engage with existing customer for cross-selling opportunities

· Work closely with the internal departments such as Digital Marketing, Product Marketing, Analytics and IT to develop and enhance customer journey for specific target groups.

· Apply customer segmentation, generate customer insights in developing marketing program and campaign

· Collaborate with different Business Units to achieve better customer experience and brand loyalty

Requirements

· University degree holder

· Minimum 6 years solid experience in within the retail financial services industry for example credit cards / retail banks

· Hands-on experience in database marketing, journey management and customer segmentation

· Strong interpersonal and excellent communication skills

· Initiative and a good team player

· Well organize & capable to work multi-task with strong problem-solving skills

If you are interested in exploring this role further, please send your resume to Chris Cheung at ccheung@argyllscott.com.hk or call directly on +852 3695 5183 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.