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MCU Consultant

Job Title: MCU Consultant
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £23000 - £25000 per annum + Bonus, Private Healthcare, Flex Working
Start Date: ASAP
Reference: MCU002_1566477223
Contact Name: Adam Flint
Contact Email: talent@hydrogengroup.com
Job Published: August 22, 2019 19:33

Job Description

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MCU Consultant - City of London

About Us

The MCU Consultant will join Hydrogen who are a leading, international recruitment firm - working in over 67 countries, providing thousands of talented individuals to the most renowned organisations in the world. With over twenty years of experience operating in the market, the MCU Consultant will work with an organisation who has an enviable reputation and a great client base, but who pride ourselves on staying ahead of the curb and utilising the best and newest technology available.

Full flexible working and training provided.

The Role of an MCU consultant

An opportunity has arisen for an MCU consultant to join our Managed Contractor Unit.

This role will be integral to the support, development and growth of Hydrogen's client and candidate portfolio, which covers; Business Transformation, Technology and Life Sciences.

As an MCU Consultant in this space your focus will be split across sectors (dual desk), supporting our house contractors, developing leads and generating business through our existing/new client space.

Main Duties

  • To deliver a high level of customer service and professionalism always to the contractor population, clients and Hydrogen employees.
  • Manage the relationship between Hydrogen and its contractors, via regular face to face meetings, telephone calls and emails.
  • Manage the relationship between Hydrogen and its clients, onboarding contractors, organising extensions, arranging PO's and ensuring that all SLA's are always adhered to .
  • To generate new business leads by out-bounding prospective SME clients.
  • Generating leads from our existing client base for additional sites/products.
  • Setting appointments /meetings for sales representatives / managers to attend.
  • Conduct contractor reviews throughout the assignment duration and feeding back to all relevant parties as required.
  • To effectively manage all incoming contractor enquiries including, contractual, compliance and payment queries.
  • Acting as the point of escalation for any issues throughout the assignment, on both the client and contractor side.
  • To ensure that all onboarding documents are collated and filed appropriately and updated on the CRM with accurate information.
  • Ensure contractors are issued with the appropriate contract paperwork in line with our SLAs via Contractor Care.

Engage with the contractor network to gather leads, gain referrals and recommendations, and promote Hydrogen's business lines where appropriate.

Key Skills and experience

  • You will need to demonstrate a background of strong internal/external customer facing support, evidencing customer issue resolution in; recruitment, sales, or a customer service focused environment.
  • Ability to build and maintain strong working relationships with stakeholders all levels.
  • A self-starter who uses initiative and faces all challenges and problems with a sense of responsibility and self-management, following issues through to resolution.
  • To generate new business leads by out-bounding prospective SME clients.
  • Generating leads from our existing client base for additional sites/products.
  • Setting appointments /meetings for sales representatives / managers to attend.
  • Building strong relationships with customers.
  • Updating our database with correct contact information.
  • Ensuring all customers are kept in contact with regularly.
  • A friendly, personable and professional approach to prospective clients.
  • Excellent organisational skills.
  • Have a passion for customer service, with a keen eye for detail.
  • Works well under pressure and continues to deliver in constantly changing environments.
  • Must have a tenacious and enthusiastic approach to problem resolution.
  • Excellent communication and client facing skills.
  • Strong IT literacy - includes MS Office - Outlook, Word, Excel.
  • Strong customer service ethos.
  • Process Driven.

Benefits

  • Competitive base salary and bonus
  • Excellent career progression
  • Flexible Working
  • Regular competitions with individual prizes ranging from gift vouchers to exclusive dinners and luxury watches
  • Lots of incentive trips - destinations have included Havar, Goa, Tokyo to name but a few
  • Subsidised gym membership
  • Daily fresh fruit delivery and breakfast

Working for Hydrogen

Find out what it's like working for Hydrogen on the below link:

https://www.youtube.com/watch?v=uXBzplQrJlQ

We have a great team here, with an exciting, dynamic and driven group of people. We have won several awards, including LinkedIn Most Socially Engaged, MarCom Platinum Award Winner and Disability Confident Member for example and continue to build on these accolades.

We continue to be highly successful, growing year on year and because of this, we are currently looking to continue to increase our head count and bring on board a new MCU Consultant to fit into our highly successful teams.

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