Argyll Scott is working with a leading insurance company in Thailand. They are currently seeking a talent to support their business in the role of Senior Customer Experience Manager. If you are looking for a career growth in a stable and well-known company, this job is a perfect place for you.
- Define and implement standards/procedures for ensuring optimal customer experience
- Oversee the restructuring of an organization into a customer-focused establishment
- Monitor customer experience throughout customer journey
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the production and creative departments to ensure delivery of high quality products and services
- Accountable for project management
- Bachelor's Degree in any related field
- At least 5 years' experience in customer experience or customer marketing
- At least 5 years' experience in project management
- Fluent command of English (both spoken and written)
- Good interpersonal skill and team player
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.