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Senior E-commerce Operation Executive

Job Title: Senior E-commerce Operation Executive
Contract Type: Permanent
Location: Kuala Lumpur, Malaysia
Industry: Digital & e-Commerce
Salary: RM3500 - RM5000 per month
Start Date: asap
Reference: JN -122019-446289
Contact Name: Penny Chong
Contact Email: pchong@argyllscott.my
Job Published: January 16, 2020 14:17

Job description

This role will focus primarily on operational processes and maintain high operational standards. This includes inventory management, order processing and fulfillment, customer service, information technology and financial operations/payment processing.

Main responsibilities will include:

  • Ensure efficient and effective delivery of services by external partners in areas such as in fulfillment and logistics, information technology, call center, and payment processing.
  • Manage 3rd party fulfillment and operation partner(s)
  • Provide reporting and system monitoring.
  • Work with customer service team and handle all customer service escalation. Ensure best in class for customer service.
  • Fraud and returns management to ensure best customer service and security experience.

We Expect

  • Fluent in English
  • College education
  • 3-5 year experience with some or all of the key business functions described above in an ecommerce or multi-channel retail environment.
  • Experience working with third party vendors
  • Highly organized, detail-oriented and focused on quality control and execution efficiency
  • Travelling to be expected

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.