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Senior Software Support Engineer (Thai only, up to 100K)

Job Title: Senior Software Support Engineer (Thai only, up to 100K)
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry:
Salary: THB70000 - THB100000 per month
Reference: JN -012020-446916
Contact Name: Nariga Uabenjakul
Contact Email: nuabenjakul@argyllscott.co.th
Job Published: January 16, 2020 15:35

Job Description

Argyll Scott is looking for a Senior Software Support Engineer to join our premium client based in Bangkok. They are a well known IT company looking for who is currently having many interesting new digital projects for new generation Developer to work on.

They are now looking for a strong Senior Software Support Engineer who is energetic, passionate, and love technology to join their dynamic and professional team in Bangkok.


KEY RESPONSIBILITIES :

In this role, you will report to a Product Support Manager. You will be the face of the organisation and will utilize your considerable communication skills to build strong and lasting relationships with your clients.

  • Client relationship building
  • Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
  • Interact with a wide range of global AF staff concentrated mainly in Bangalore and Christchurch, but also in the USA, Philippines and UK
  • Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
  • Proactively helping to prevent future problems by developing and documenting new initiatives and processes, and highlighting any potential defects you may find
  • Responsibility for ongoing learning of the AF application and business processes of key clients.

QUALIFICATIONS:

  • Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success.
  • Excellent English written and verbal communication skills
  • Relevant tertiary qualification and/or professional experience in software development, systems analysis, design and architecture
  • Experience with relational databases Microsoft SQL Server and Oracle
  • Experience with reading C# and a good understanding of Object oriented development would be highly desirable
  • Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.