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ServiceNow Technical Manager

  • Location: Bangkok, Bangkok
  • Salary: attractive per annum
  • Job Type:Permanent

Posted 4 months ago

Argyll Scott is helping the client looking for Senior ServiceNow Technical. This role will responsible for acting as a Subject Matter Expert (SME) lead for a specific ServiceNow technical specialty.

Key Responsibilities;

  • Take the lead on building methodologies and sharing knowledge across the business
  • Require only broad direction while exercising wide latitude in determining objectives and approaches to critical assignments
  • Own any technical disputes preventing successful service delivery and proactive management of relevant company resources and communications towards successful resolution
  • Be considered a go-to person for the core ServiceNow products
  • Demonstrate high level technical knowledge of competitive approaches and product
  • Assist the Engagement Manager by application of relevant commercial knowledge of services business issues
  • Work with the sales team to understand the solution that has been designed and the specific client requirements, to ensure a seamless handover between sales and delivery
  • Ensure technical delivery is in line with the Statement of Work (SoW) scope agreed and highlight any potential changes to SoW scope to the Engagement Manager in a timely manner

Key Qualifications

  • ServiceNow certification in System Administration, Implementation Specialist in ITSM, and at least 1 other Implementation Specialist certification
  • Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process)
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology
  • Understanding of and experience selling to enterprise IT architecture
  • Background in ITIL, Service Management, Asset Management, IT Management

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.